Rent the Runway declares they are back to business. Which one?

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11 October 2019

Rent the Runway declares they are back to business. Which one?

The well-known fashion renting company received an avalanche of bad comments following a series of fulfilment and inventory problems experienced at the end of September. Management responded promptly with an adequate damage control strategy, a well-positioned media presence and checks written to angry customers. After a shorter than expected time the company returned to declare that the issues caused by the new system were solved, and that the company is “back to business” as usual. As a customer who had experienced more than once their lack of reliability prior to September 24th, I ask myself: are they going back to what they were, or to a business we can 100% count on?

Image credit: IStockphoto by Getty Images


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Posted by Mirela Gluck at 05:38 AM
A SHOPPING , Tips Guides |



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