Rent the Runway declares they are back to business. Which one?
The well-known fashion renting company received an avalanche of bad comments following a series of fulfilment and inventory problems experienced at the end of September. Management responded promptly with an adequate damage control strategy, a well-positioned media presence and checks written to angry customers. After a shorter than expected time the company returned to declare that the issues caused by the new system were solved, and that the company is “back to business” as usual. As a customer who had experienced more than once their lack of reliability prior to September 24th, I ask myself: are they going back to what they were, or to a business we can 100% count on?
Know something we don't? Email us
at [email protected]